Shipping policy

Welcome to MOLLY IN LACE.

Thank you for choosing MOLLY IN LACE. We want every part of your shopping experience to feel smooth and enjoyable, from placing your order to receiving your favorite pieces. Please review our Shipping Policy below for details about order processing, shipping rates, and delivery information.

Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

1–3 Business Days

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• Orders placed outside business hours will be processed on the next available business day.

• During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.

• Every order is carefully inspected before dispatch to help ensure product quality and order accuracy.

Shipping Methods & Rates

Shipping fees are automatically calculated during checkout based on your order total and selected shipping method.

Order Tracking

Once your package has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates usually become available within 24–48 hours after the carrier scans your package.

You can also track your shipment at:

 

 

If you have questions about your tracking information or delivery status, please contact our Customer Support Team.

Shipping Information

To help ensure successful delivery, please keep the following in mind:

• Please verify your shipping address before completing your order.

• Shipping addresses cannot be changed once an order has entered processing.

• Orders containing multiple items may occasionally be shipped separately depending on inventory availability.

• Shipping carriers are selected according to the destination and available logistics services.

• We currently do not deliver to APO, FPO, or DPO military addresses.

Shipping Delays

Although we work hard to process orders promptly, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions

• Transportation or carrier disruptions

• Public holidays

• High shipping volumes

• Customs inspections

• Incorrect or incomplete shipping information

• Unexpected delivery issues

We appreciate your patience and understanding if your shipment experiences an unexpected delay.

Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or experiences an unusual delivery issue, please contact us as soon as possible.

To help us investigate, please provide:

• Order Number

• Photos of the shipping package

• Photo of the shipping label

• Photos of the damaged item, if applicable

• A brief description of the issue

Our Customer Support Team will review the information and work with the shipping carrier to help resolve the issue.

Customs & Import Charges

If international shipping is available for your order, additional customs duties, VAT, taxes, or import fees may apply depending on the destination country's regulations.

These charges are determined by local customs authorities and are the customer's responsibility.

Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise to receive the correct return instructions and return address.

MOLLY IN LACE 1497 Winston Section Rd Winston, OR 97496 United States

Business Correspondence Only – Not a Return Address

Contact Us

MOLLY IN LACE

📧 studio@mollyinlace.com

For questions about shipping, tracking, or delivery, please contact studio@mollyinlace.com.

Our Customer Support Team aims to respond within 24–48 business hours, Monday through Friday.

Thank you for choosing MOLLY IN LACE. We appreciate your trust and look forward to bringing your next favorite dress to your doorstep.